Brand Quality & Mystery Audits

• Brand Quality Audits / Review of Brand Standards with special attention to details and assessment.

• Assist the Hotel / Resort / Restaurant’s adherence to Brand Standards. Ensure that they are observed and enforced.

• The focus is to position the business within desired parameters. Problematic areas are identified & highlighted, on an assessment chart.

• Areas where attention / improvements required are identified and an action plan is put in place as per the audit reports.

• Periodic pre and post Audits, to determine the compliance to the Brand standards.

• It acts as a great training and motivational tool for the organization.

Operational Process Review in the following-

1. Front Office / Food and Beverage Service
2. Food Production / Housekeeping
3. Sales and Marketing / Human Resources
4. Finance / Purchase and Materials
5. Engineering and Maintenance / Information Systems Etc.